Refund Policy

Effective date: August 6, 2026
Version: 1.0

This Refund Policy (the "Policy"), together with the Terms of Use (teamplay.com.ua/terms), governs refunds for the paid Teamplay PRO subscription (the "PRO Subscription") purchased within the Teamplay app. This Policy applies between you ("User", "you") and Individual Entrepreneur (FOP) Tymchenko Dmytro Vitaliyovych (the "Owner", "we").

1. General

1.1. Payment for the PRO Subscription is processed exclusively through the built-in payment mechanisms of the platform from which the Teamplay app was installed: Apple App Store (In-App Purchase) or Google Play Billing.

1.2. Since payment collection and transaction processing are handled directly by Apple or Google as the payment intermediary, refund requests are primarily governed by the rules of the respective platform, not directly by the Owner. The Owner has no technical ability to independently initiate a refund — such decisions are made by Apple or Google based on the User's request.

2. How to Request a Refund

2.1. If payment was made via the Apple App Store

Submit your request directly to Apple:

  • via reportaproblem.apple.com;
  • or via the "Purchase History" section under Settings → [Your Name] → Subscriptions on your iOS device.

Refund decisions are made by Apple in accordance with Apple's own refund policy: apple.com/legal/internet-services/itunes.

2.2. If payment was made via Google Play

Submit your request directly to Google:

Refund decisions are made by Google in accordance with Google Play's own refund policy: support.google.com/googleplay/answer/2479637.

2.3. Contacting the Owner

If your issue relates not to the payment itself but to the functionality of the PRO Subscription (e.g., a technical malfunction or unavailability of paid features), please contact us first — we will assist you or provide the information needed to submit a refund request to Apple/Google:

Support email: teamandplay20@gmail.com

We respond to inquiries within 5 business days.

3. Cases Where a Refund Request Is Recommended

Refunds are generally considered by the platform in the following cases:

  • Technical malfunction — PRO features were unavailable due to a technical issue on the Service side;
  • Feature not as described — the advertised PRO features (Supporters Leaderboard, Advanced Player Profile, PRO Badge) do not function properly;
  • Billing error — duplicate charge, incorrect amount, or a charge made after timely cancellation of the subscription;
  • Accidental purchase — the subscription was purchased unintentionally (subject to Apple/Google's discretion under their own rules).

4. Canceling Auto-Renewal

4.1. Canceling a subscription is a separate action from requesting a refund. Cancellation stops future charges but does not refund the current, already-paid period.

4.2. You may cancel auto-renewal yourself, at least 24 hours before the end of the current subscription period:

  • iOS: Settings → [Your Name] → Subscriptions → Teamplay PRO → Cancel Subscription;
  • Android: Google Play → Menu → Subscriptions → Teamplay PRO → Cancel Subscription.

4.3. After cancellation, access to PRO features remains active until the end of the already-paid period, after which the subscription will not renew and no further charges will be made.

5. Cases Where a Refund Will Not Be Issued

A refund will generally not be issued if:

  • more than 14 days have passed since the transaction date (final terms and timeframes are determined by Apple/Google's own rules);
  • the User has been suspended for violating the Terms of Use;
  • the User has already received a refund for a previous subscription period;
  • the request is made without sufficient grounds or shows signs of abuse of this Policy.

The final decision in all cases is made by the payment platform (Apple or Google) in accordance with its own rules.

6. Processing Time

The time required to process a refund request is determined by Apple or Google according to their internal procedures and generally ranges from a few days to a few weeks. The Owner does not control these timeframes.

7. Governing Law

This Policy is governed by the laws of Ukraine. This does not limit your rights under the Law of Ukraine "On Consumer Rights Protection" and other applicable legislation regarding distance contracts and digital content.

8. Changes to This Policy

We may update this Policy from time to time. The current version is always available at teamplay.com.ua/refund. Continued use of the PRO Subscription after changes are posted constitutes acceptance of those changes.

9. Contact Us

Individual Entrepreneur (FOP) Tymchenko Dmytro Vitaliyovych
Email: teamandplay20@gmail.com
Address: 2b Levka Lukianenka St., apt. 85, Kyiv, 04212, Ukraine